职场英语：外贸新人必看的邮件回复模式

 　　1.无法提供客户想要的产品时回复

　　Dear

　　Thank you for your enquiry of 12 March cate 9 cable.

　　We appreciate your efforts in marketing¹ our products and regret very much that we are unable to supply the desired goods due to excessive demand.

　　We would, however, like to take this opportunity to offer the following material as a close substitute:

　　Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.

　　Please visit our catalog athttp://www.xxxxxxxxx.comfor more information on this item. If you find the product acceptable, please email us as soon as possible.

　　Sincerely,

　　2.对客户一般讯盘的三种回复

　　Dear Mr. Jones:

　　We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.

　　In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable² by sight draft.

　　Please note that we have quoted our most favorable price and are unable to entertain any counter offer.

　　As you are aware that there has lately been a large demand for the above commodities. Such growing demand will likely result in increased prices. However you can secure these prices if you send us an immediate³ reply.

　　Sincerely,

　　Dear Mr. Jones:

　　We thank you for your letter dated April 8 inquiring about our leather

　　handbags. As requested, we take pleasure in offering you, subject to our final confirmation⁴, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg. Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.

　　We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference. We hope some of them meet your taste and needs.

　　If we can be of any further help, please feel free to let us know. Customers' inquiries⁵ are always meet with our careful attention.

　　Sincerely,

　　Re: SWC Sugar

　　Dear Sirs,

　　We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.

　　To comply with your request, we are offering you the following

　　1. Commodity: Qingdao Superior White Crystal Sugar

　　2. Packing: To be packed in new gunny bag of 100kg

　　3. Quantity: Ten thousand (10000) metric tons.

　　4. Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.

　　5. Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn⁶ at sight.

　　6. Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.

　　Please note that we do not have much ready stock on hand. Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.

　　We are awaiting your reply.

　　Sincerely,

　　3.客户向我们发出关于一个物品的讯盘后我们发的还盘

　　Dear :

　　Thank you for your inquiry⁷ of 16 March. We are pleased to hear that you are interested in our product "toaster".

　　We've enclosed the photo and detailed⁸ information of the product for your reference:

　　Product: toaster

　　Specification⁹: xxxxxxxxxxxxxxx3 L.

　　Package: 1pcs/box'

　　Price: 10usd/pcs

　　For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.

　　We look forward to receiving your first order.

　　Sincerely,

　　4.对新客户想和我们建立合作关系的还盘

　　Dear Mr. Jones:

　　We have received your letter of 9th April showing your interest in our complete product information.

　　Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction atHttp://xxxxxxxxxx.alibaba.comwhich includes our latest product line.

　　We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.

　　Sincerely,

　　Mark Li

1 marketing   

n.行销，在市场的买卖，买东西

参考例句：

• They are developing marketing network.他们正在发展销售网络。
• He often goes marketing.他经常去市场做生意。

2 payable   

adj.可付的，应付的，有利益的

参考例句：

• This check is payable on demand.这是一张见票即付的支票。
• No tax is payable on these earnings.这些收入不须交税。

3 immediate   

adj.立即的；直接的，最接近的；紧靠的

参考例句：

• His immediate neighbours felt it their duty to call.他的近邻认为他们有责任去拜访。
• We declared ourselves for the immediate convocation of the meeting.我们主张立即召开这个会议。

4 confirmation   

n.证实，确认，批准

参考例句：

• We are waiting for confirmation of the news.我们正在等待证实那个消息。
• We need confirmation in writing before we can send your order out.给你们发送订购的货物之前，我们需要书面确认。

5 inquiries   

n.调查( inquiry的名词复数 )；疑问；探究；打听

参考例句：

• He was released on bail pending further inquiries. 他获得保释，等候进一步调查。
• I have failed to reach them by postal inquiries. 我未能通过邮政查询与他们取得联系。 来自《现代汉英综合大词典》

6 drawn   

v.拖，拉，拔出；adj.憔悴的，紧张的

参考例句：

• All the characters in the story are drawn from life.故事中的所有人物都取材于生活。
• Her gaze was drawn irresistibly to the scene outside.她的目光禁不住被外面的风景所吸引。

7 inquiry   

n.打听，询问，调查，查问

参考例句：

• Many parents have been pressing for an inquiry into the problem.许多家长迫切要求调查这个问题。
• The field of inquiry has narrowed down to five persons.调查的范围已经缩小到只剩5个人了。

8 detailed   

adj.详细的，详尽的，极注意细节的，完全的

参考例句：

• He had made a detailed study of the terrain.他对地形作了缜密的研究。
• A detailed list of our publications is available on request.我们的出版物有一份详细的目录备索。

9 specification   

n.详述；[常pl.]规格，说明书，规范

参考例句：

• I want to know his specification of details.我想知道他对细节的详述。
• Examination confirmed that the quality of the products was up to specification.经检查，产品质量合格。