北师大版高中英语模块7--Unit 23 workshop7

[00:00.00]Well, I can assure you personally
[00:02.95]that you will receive a full refund¹,
[00:05.01]if  you can give us the current guarantee.
[00:07.47]I'd like that in writing, please.
[00:09.29]Certainly, Mr Jeffreys.
[00:10.72]And we will look into the subject
[00:12.67]of compensation for your injury.
[00:14.46]I think you will agree that it would be better
[00:16.35]for both sides to avoid legal action.
[00:18.30]That depends.
[00:19.63]Well, what I suggest is that you come along
[00:21.98]to our office with a doctor's certificate
[00:24.29]and we can sort out the compensation
[00:25.89]on the spot.We are opne on Saturdays
[00:28.66]or you can arrange an appointment
[00:30.18]with my secretary.
[00:31.70]Very well, then.
[00:33.03]I'd like to repeat our apologies, Mr Jeffreys,
[00:36.02]and remind you that we are prepared
[00:38.39]to give you a full refund.
[00:39.96]OK, thank you.I'll be in touch. Goodbye.
[00:44.67]Goodbye, and thank you very much for calling.
[00:45.80]

1 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。