2015年CRI Better Management Urged for Airlines

 

The patient, a journalist from northeastern Liaoning Province, suddenly fell ill on a flight from Shenyang to Beijing on November 9.

"My stomach started to ache less than 10 minutes after we took off. It developed quickly and I realized I had to call an ambulance. Around 40 minutes later, the painfulness had made me nearly unable to move."

But it was just the start of what the patient had to suffer.

After landing at Beijing Capital Airport, the man had to spend another 50 minutes waiting for the cabin door to be opened.

And what further surprised him was that neither the flight crew nor the ambulance workers were willing to carry him off the plane, and he had to climb down to the ambulance by himself despite the intense pain.

"It's hard to believe. It seemed that they only focused on arguing who should do the work while I had been forgotten. Finally, I told them I would get off the plane by myself. I could only move crouching¹ like an ape. Nobody gave me help, they were maybe afraid of being held responsible if I got worse during that process."

The man was finally diagnosed with acute intestinal² obstruction³ and underwent emergency surgery to cut out part of his intestine⁴.

He then tweeted his experience on Weibo and received millions of views.

Both China Southern and the airport hospital that sent the ambulance have apologised, but neither has accepted that carrying the patient was part of their work.

You Zhibin from the Chinese Academy of Governance says the medical staff would have been the best people to do it.

"It should be the duty of the ambulance staff to carry the patient, according to the national guidelines on pre-hospital therapy that was issued in February last year. They would have had better medical knowledge than the air crew."

But some industry insiders argue it's hard to tell who should have been responsible since there is no guideline in the industry for handling such a case.

However, Peng Zongchao with Tsinghua University suggested humanity outweighs⁵ anything else in such a situation.

"The lack of a detailed⁶ code of conduct for industry employees leaves room for them to argue. But facing a patient in need of urgent help, they should consider more how to lend a hand than how to avoid possible responsibility."

An internal investigation⁷ by China Southern has found the aircraft suffered a malfunction⁸ on its brake system after landing, so the air crew had to wait for a tow truck to take it to the apron⁹, as well as for an order from air controllers before opening the cabin door.

Wang Yanan, editor in chief with Aerospace¹⁰ Knowledge magazine, is urging the airlines and airport to do more to improve procedures for dealing¹¹ with unexpected emergencies like this.

"Both the airline and the airport have their own emergency plans. But both should reflect on whether the plans were well implemented¹² in this case and whether they need improvements. It's also necessary for them to better prepare for unexpected situations such as how to help a passenger outside the apron."

China Southern Airlines has said it will negotiate with the medical workers at the airport to improve the process of handing over patients.

For CRI, I'm Yu Yang.

1 crouching   

v.屈膝，蹲伏( crouch的现在分词 )

参考例句：

• a hulking figure crouching in the darkness 黑暗中蹲伏着的一个庞大身影
• A young man was crouching by the table, busily searching for something. 一个年轻人正蹲在桌边翻看什么。 来自汉英文学 - 散文英译

2 intestinal   

adj.肠的；肠壁；肠道细菌

参考例句：

• A few other conditions are in high intestinal obstruction. 其它少数情况是高位肠梗阻。 来自辞典例句
• This complication has occasionally occurred following the use of intestinal antiseptics. 这种并发症偶而发生在使用肠道抗菌剂上。 来自辞典例句

3 obstruction   

n.阻塞，堵塞；障碍物

参考例句：

• She was charged with obstruction of a police officer in the execution of his duty.她被指控妨碍警察执行任务。
• The road was cleared from obstruction.那条路已被清除了障碍。

4 intestine   

adj.内部的；国内的；n.肠

参考例句：

• This vitamin is absorbed through the walls of the small intestine.这种维生素通过小肠壁被吸收。
• The service productivity is the function,including external efficiency,intestine efficiency and capacity efficiency.服务业的生产率是一个包含有外部效率、内部效率和能力效率的函数。

5 outweighs   

v.在重量上超过( outweigh的第三人称单数 )；在重要性或价值方面超过

参考例句：

• Her need to save money outweighs her desire to spend it on fun. 她省钱的需要比她花钱娱乐的愿望更重要。 来自《简明英汉词典》
• Its clarity in algebraic and analytical operations far outweighs any drawbacks. 文化代数和解析运算中的清晰性远远胜过任何缺点。 来自辞典例句

6 detailed   

adj.详细的，详尽的，极注意细节的，完全的

参考例句：

• He had made a detailed study of the terrain.他对地形作了缜密的研究。
• A detailed list of our publications is available on request.我们的出版物有一份详细的目录备索。

7 investigation   

n.调查，调查研究

参考例句：

• In an investigation,a new fact became known, which told against him.在调查中新发现了一件对他不利的事实。
• He drew the conclusion by building on his own investigation.他根据自己的调查研究作出结论。

8 malfunction   

vi.发生功能故障，发生故障，显示机能失常

参考例句：

• There must have been a computer malfunction.一定是出了电脑故障。
• Results have been delayed owing to a malfunction in the computer.由于电脑发生故障，计算结果推迟了。

9 apron   

n.围裙；工作裙

参考例句：

• We were waited on by a pretty girl in a pink apron.招待我们的是一位穿粉红色围裙的漂亮姑娘。
• She stitched a pocket on the new apron.她在新围裙上缝上一只口袋。

10 aerospace   

adj.航空的，宇宙航行的

参考例句：

• The world's entire aerospace industry is feeling the chill winds of recession.全世界的航空航天工业都感受到了经济衰退的寒意。
• Edward Murphy was an aerospace engineer for the US Army.爱德华·墨菲是一名美军的航宇工程师。

11 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。

12 implemented   

v.实现( implement的过去式和过去分词 )；执行；贯彻；使生效

参考例句：

• This agreement, if not implemented, is a mere scrap of paper. 这个协定如不执行只不过是一纸空文。 来自《现代汉英综合大词典》
• The economy is in danger of collapse unless far-reaching reforms are implemented. 如果不实施影响深远的改革，经济就面临崩溃的危险。 来自辞典例句