最In导购口语 第197期:退换服务(1)

　　Conversation 1
A: Hello, Pauline's Furniture Store, Faye speaking. How may I help you?
A：您好，宝林家具行，我是费伊。有什么可以为您效劳的吗？
B: Hello, I ordered a dining table last week. The order arrived today, but there are several scratches¹ on the surface of the table. I would like to exchange it.
B：你好，我上星期订购了一张餐桌。今天已经送到了，但桌面上有些划痕。我想换货。
A: I'm terribly sorry about that. We could take it back and deliver a new one to you early next week. Would that suit you?
A：我对此感到非常抱歉。我们可以收回该产品，并在下星期初送一张新的给您。这对您来说方便吗？
B: Well, I'm hosting a dinner party this weekend. Couldn't you make it any sooner?
B：这个嘛，我这个周末要举办一场晚宴。可否安排早一点。
A: If you'll hold, I'll just check with the delivery² department.
A：请稍后，容我向送货部查询一下。
B: OK, thank you.
B：好的，谢谢你。

1 scratches   

n.搔痒( scratch的名词复数 )；抓痕；刮擦声

参考例句：

• Aside from a few scratches, I'm OK. 除了几处擦伤外，我安然无恙。
• I heard the scratches on the old records. 我听到旧唱片的沙沙声。 来自《简明英汉词典》

2 delivery   

n.交付；投递；分娩；解救者；演讲的风格

参考例句：

• The strike caused a great delay in the delivery of the mail.这次罢工严重地延误了邮件的投递。
• He was employed at the local grocery store as a delivery boy.他受雇于当地杂货店当送货员。