【在银行】错误的收费-Reporting Wrong Charges

 A: What can I do for you today?

B: I have an issue.

A: What is your problem?

B: There were charges on my debit¹ card that I never made.

A: Do you have a statement for your debit card?

B: I do.

A: Which charges are you talking about?

B: It's the last four charges.

A: We're going to have to do an investigation².

B: Is that going to take long?

A: I'm not sure, but in the meantime we will freeze these charges.

B: That's wonderful. Thank you.

 

1 debit   

n.借方，借项，记人借方的款项

参考例句：

• To whom shall I debit this sum?此款应记入谁的账户的借方？
• We undercharge Mr.Smith and have to send him a debit note for the extra amount.我们少收了史密斯先生的钱，只得给他寄去一张借条所要欠款。

2 investigation   

n.调查，调查研究

参考例句：

• In an investigation,a new fact became known, which told against him.在调查中新发现了一件对他不利的事实。
• He drew the conclusion by building on his own investigation.他根据自己的调查研究作出结论。