销售人员常用电话用语

 　　Using the Telephone

　　Making telephone calls is an important part a secretary''s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.

　　MR SHELLI: I''d like to speak to Mr Kola of the National Bank, would you get him on the phone,please?

　　MARIA: Certainly, I''ll do it at once, Mr Shelli. (TO HERSELF) Now what''s Mr Kola''s number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)

　　ROSE: Switchboard, can I help you?

　　MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?

　　Good morning, Rose. Maria here.Could I have an outside line,please?

　　ROSE: Oh, hello, Maria. Hold the line a moment.

　　(DIALLING)There you are, you''ve an outside line now, you can hear the dialling tone¹.

　　MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.

　　(RINGING)

　　Thank you. (TO HERSELF) Five, three, zero, six, six.

　　(RINGING)

　　2ND OPERATOR²: National Bank.Good morning,can I help you?

　　MARIA: Good morning, would you put me through to Mr Kola please?

　　Good morning, would you put me through to Mr Kola please?

　　2ND OPERATOR: MR Kola? Certainly. Who''s calling him?

　　MARIA:Mr Shelli of Modern Office Limited³ would like to speak to him.

　　2ND OPERATOR: Thank you. Hold the line, please.

　　(PHONE)

　　MR KOLA: Kola speaking.

　　2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.

　　MR KOLA: Thank you, Operator, put him through, please.

　　MARIA: Mr Kola?

　　Mr Kola?

　　MR KOLA: Kola speaking.

1 tone   

n.语气，音调，气度，色调；vt.（up）增强

参考例句：

• There was a tone of mockery in his voice.他说话的语气含有嘲笑的意味。
• Holmes used an informal,chatty tone in his essays.霍姆斯在文章中语气轻松随便。

2 operator   

n.（机器、设备等的）操作员；电话接线员

参考例句：

• He is a computer operator.他是个电脑操作员。
• The telephone operator connected us.话务员给我们接通了电话。

3 limited   

adj.有限制的，有限的，少的；n.高级快车

参考例句：

• He limited each person to one cup of tea.他限制每人只喝一杯茶。
• Since time is limited,I'll have to stop here.由于时间关系，就谈到这里吧。