购物英语对话-Returning a Defective Item(1)

A: How may I help you?
B: I would like to return an item.
A: What are you returning?
B: I want to return this cellphone.
A: Is there a problem?
B: It's broken.
A: What exactly is wrong with it?
B: The phone turns off by itself.
A: That's fine, but do you have your receipt with you?
B: Yes, here it is.
A: I'll refund¹ your money right now.
B: Thank you so much.

 

1 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。