购物英语对话-Exchanging a DVD Player(2)

A: I'd like to exchange this DVD player.
B: Of course. Do you have your receipt?
A: Here it is.
B: Now, could you tell me why you want a different one?
A: It refuses to play my DVDs.
B: That's strange. Let me get you a new one.
A: All my friends tried to get it to work.
B: I hope this one works better for you.