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GlobalBiz: Mass Customisation and the Experience Economy: 26 Dec 11
Sat, 26 Nov 11
Joe Pine's career as a business coach began at IBM when he brought business partners and customers into the development process of a new computer. Taking from this the lesson that every customer is unique, he wrote a book called Mass Customization on businesses that serve customers' unique needs. And later he would coin the phrase the "Experience Economy" -- consumers buying experiences rather than goods or commodities1. Peter Day hears about Joe Pine’s latest ideas and new book in Global Business, after the news. Producer: Richard Berenger Editor: Stephen Chilcott
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商品( commodity的名词复数 ); 农产品; 有价值的物品; 有用的东西 | |
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