原汁原味商务英语播客 第14课:打电话处理难缠的客户

 　　BEP 23 – Telephoning: Handling a Difficult Customer

　　Today, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure¹ them that you can help solve the problem.

　　今天，我们要讲解如何客户提出的问题，当然更难处理，但是使用准确的语法和短语，你能向对方表明你想要帮忙，并让客户放心你能帮助来解决问题

1 reassure   

v.使放心，使消除疑虑

参考例句：

• This seemed to reassure him and he continued more confidently.这似乎使他放心一点，于是他更有信心地继续说了下去。
• The airline tried to reassure the customers that the planes were safe.航空公司尽力让乘客相信飞机是安全的。