原汁原味商务英语播客第94课:接受订货

　　In this Business English Pod episode, we’ll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, and so on.

　　在这节商务播客中，我们来学下“接受订货”的语言，并讨论下标准术语，比如：交货时间，支付方法和其他的。

　　The listening takes us back to the Foxtrot showroom in Las Vegas. As you’ll recall, Foxtrot is the American distributor for Viva, an Italian clothing, or Apparel, manufacturer. Bill is a buyer for a chain of department stores, who has now decided¹ to purchase from Viva. Foxtrot representative Adrianne and her Viva partner, Mario, discuss Bill’s order with him.

　　对话将我们带回拉斯维加斯的Foxtrot展览室，Foxtrot是意大利服装厂Viva美国的经销商。Viva是连锁百货公司的采购员，他已经决定从Viva购买商品。Foxtrot的代表Adrianne和Viva合作伙伴Mario正在讨论Bill的订单。

　　Before we get started, it’s important to emphasize that this conversation is not really a negotiation², but rather a situation where most parts of the deal are already agreed to. So, in this episode, we’ll be studying vocabulary for summarizing the terms of a typical commercial order and learning phrases for managing customer-vendor relationships, for example by reassuring³ the customer to build goodwill⁴.

　　在课程开始前，有必要强调下这个对话并不是真实的商务谈判，而是双方已经同意部分交易的情形。所以在这节课中，我们来学习下接受订货的总的术语。并学习下维护客户供应商关系的短语，比如，善意地消除顾客的疑虑。

　　Listening Questions:

　　1) When he says, “We operate on a narrow window for deliveries,” what does Bill mean?

　　2) The term chargeback refers to all or part of a fee being refunded⁵, or returned, to the buyer. For what situation is Bill quite “strict on chargebacks?”

　　3) When would Bill like the first delivery to be made, and why?

1 decided   

adj.决定了的，坚决的；明显的，明确的

参考例句：

• This gave them a decided advantage over their opponents.这使他们比对手具有明显的优势。
• There is a decided difference between British and Chinese way of greeting.英国人和中国人打招呼的方式有很明显的区别。

2 negotiation   

n.谈判，协商

参考例句：

• They closed the deal in sugar after a week of negotiation.经过一星期的谈判，他们的食糖生意成交了。
• The negotiation dragged on until July.谈判一直拖到7月份。

3 reassuring   

a.使人消除恐惧和疑虑的，使人放心的

参考例句：

• He gave her a reassuring pat on the shoulder. 他轻拍了一下她的肩膀让她放心。
• With a reassuring pat on her arm, he left. 他鼓励地拍了拍她的手臂就离开了。

4 goodwill   

n.善意，亲善，信誉，声誉

参考例句：

• His heart is full of goodwill to all men.他心里对所有人都充满着爱心。
• We paid ￡10,000 for the shop,and ￡2000 for its goodwill.我们用一万英镑买下了这家商店，两千英镑买下了它的信誉。

5 refunded   

v.归还，退还( refund的过去式和过去分词 )

参考例句：

• Postage costs will be refunded (to you). 邮费将退还（给你）。 来自辞典例句
• Yes, it will be refunded to you at the expiration of the lease. 是的，租约期满时，押金退回。 来自无师自通 校园英语会话