信任的秘密：如何在职场上赢得信任

 　　In today?s article I?d like to share with you my thoughts and what I consider being the most important principles to build, regain¹, and sustain trust:

　　今天的文章中，我将向大家分享自己的想法以及我所认为的建立、重获和维持信任的重要原则：

　　Walk Your Talk. Mean what you say and keep your word. Deliver your committed tasks and duties on time and in full. Be consistent and reliable. Arrive promptly² to meetings. If you might risk missing an agreed timeline, proactively communicate and explain it, apologize and come forward with a new proposal. Try not missing it a second time to protect your reputation.

　　言而有信。对于自己说的话认真对待并且信守诺言。准时完成自己所有的工作和任务。坚持不懈，诚实可信。开会准时到。你可能不得已要错过一个约定的时间，提前说明并解释，道歉，提出一个新的建议。要保住自己的声誉，不要第二次错过约会。

　　Communicate Frequently And Openly. Direct, quick, accurate, and honest communication builds trust. Share regularly with others. This underlines that you have no hidden agenda. Address possible trust issues within a team in an open and prompt manner. In this context also crucial to develop and possess good active listening skills.

　　经常坦诚地沟通。直接、迅速、准确、诚实的沟通能建立信任。经常和他人进行沟通说明你没有隐瞒他人。开诚布公地向团队其他成员汇报事情，让他们信服。在这种情况下，拥有和培养一种积极主动的聆听技巧也很重要。

　　Tell The Truth And Take A Stand. Be honest and don?t lie. This is not as easy as it might sound. Of course, we wouldn?t admit it, would we? Anyway, it?s key not leaving out relevant facts, figures, and opinions when discussing and arguing. Even, and especially, when it?s awkward and painful. People will appreciate it. Also be willing to say no. You can?t be everything to everyone. Taking a stand based on sound arguments - well and politely articulated - will earn you respect and trust.

　　说出真相，表明立场。要诚实，不要说谎。这件事听起来容易，做起来却很难。当然，我们不会承认的，我们会吗？不管怎么样，讨论和争辩的时候，关键是不要遗漏相关事实，数据和观点，特别是当这件事情令人尴尬和痛苦的时候。人们希望听到真相。同时也要学会说“不”，因为你不可能满足所有人。这时你需要给出强有力地论据，表明自己的立场。在给出论据的时候，要态度友好。你的立场会为自己赢得尊重和信任。

　　Show People That You Care About Them. Be out for others and not primarily for yourself. Appreciate all people you?re dealing³ with. Show sensitivity to their interests, wishes, and needs. Value them and thank them. Do it from the heart.

　　向人们表明你在乎他们。一心为他人，而不是出于为自己。珍惜自己接触过的所有人。关心别人的利益、愿望和需求。看重他人，并感谢他们。发自内心的这么做。

　　Empower Others. Show people that you trust them. Have faith in others skills and capabilities⁴. Be willing to let go and to share power. "The best way to find out if you can trust somebody is to trust them" (E. Hemingway).

　　赋予他人权利。向人们展示你很信任他们。要对他人的技能充满信心。要愿意放手权利和分享权力。“判断一个人是否值得信任的最好方法就是去信任他。”（海明威）Focus On The Positives. Don?t punish mistakes. As they can happen think and speak about them in a results-oriented and forward-looking way. Jointly⁵ look with others for solutions and implement⁶ actions to avoid that they?ll happen again.

　　往好处想。不要因为失误惩罚别人。错误发生后，分析可能的后果，长远地考虑问题。和他人团结起来一起寻找解决和实施的方法，确保这些事情不会再发生。

　　Follow High Ethical⁷ Standards. Do the right things. Even, and especially, when it might be hard. People will like, respect, and trust your integrity.

　　遵循高的道德标准。做正确的事情。虽然可能会很难。人们会喜欢，尊重和信任你的人品。

　　Admit Mistakes And Weaknesses. Fortunately, you?re only human. So, when you don’t do the right thing, admit it. Be transparent⁸, authentic⁹ and willing to talk about your mistakes and faults in a constructive¹⁰ manner. When you are vulnerable and have nothing to hide you radiate trust. That?s what people love.

　　承认失误和弱点。幸运地是，人非圣贤。所以当你做错事情的时候，就承认吧！做一个透明的、真实的人，以一种建设性的态度谈论自己的失误和错误。如果你很坦诚，从不隐瞒，你散发的就是值得人信任的气质。人们喜欢的就是这样的人。

　　Establish Long Term Relationships. Trust is usually not the result of short term actions and profits. It?s stemming from deeper values, ethics¹¹, and fundamental principles. Take your time and don?t rush. Be willing to let trust evolve and flourish. The best trust fertilizer is to "give without any strings¹² attached.“ Don?t expect always something in return.

　　建立长期的关系。信任通常不是短期行为利益的结果。它根植于更深层次的价值、道德和基本的准则。多花时间，不要着急。让信任生根发芽开花。获得信任最好的方式就是“无私地给与”。不要总期望任何事情都有回报。

 

1 regain   

vt.重新获得，收复，恢复

参考例句：

• He is making a bid to regain his World No.1 ranking.他正为重登世界排名第一位而努力。
• The government is desperate to regain credibility with the public.政府急于重新获取公众的信任。

2 promptly   

adv.及时地，敏捷地

参考例句：

• He paid the money back promptly.他立即还了钱。
• She promptly seized the opportunity his absence gave her.她立即抓住了因他不在场给她创造的机会。

3 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。

4 capabilities   

n.能力( capability的名词复数 )；可能；容量；[复数]潜在能力

参考例句：

• He was somewhat pompous and had a high opinion of his own capabilities. 他有点自大，自视甚高。 来自辞典例句
• Some programmers use tabs to break complex product capabilities into smaller chunks. 一些程序员认为，标签可以将复杂的功能分为每个窗格一组简单的功能。 来自About Face 3交互设计精髓

5 jointly   

ad.联合地，共同地

参考例句：

• Tenants are jointly and severally liable for payment of the rent. 租金由承租人共同且分别承担。
• She owns the house jointly with her husband. 她和丈夫共同拥有这所房子。

6 implement   

n.(pl.)工具，器具；vt.实行，实施，执行

参考例句：

• Don't undertake a project unless you can implement it.不要承担一项计划，除非你能完成这项计划。
• The best implement for digging a garden is a spade.在花园里挖土的最好工具是铁锹。

7 ethical   

adj.伦理的，道德的，合乎道德的

参考例句：

• It is necessary to get the youth to have a high ethical concept.必须使青年具有高度的道德观念。
• It was a debate which aroused fervent ethical arguments.那是一场引发强烈的伦理道德争论的辩论。

8 transparent   

adj.明显的，无疑的；透明的

参考例句：

• The water is so transparent that we can see the fishes swimming.水清澈透明，可以看到鱼儿游来游去。
• The window glass is transparent.窗玻璃是透明的。

9 authentic   

a.真的，真正的；可靠的，可信的，有根据的

参考例句：

• This is an authentic news report. We can depend on it. 这是篇可靠的新闻报道, 我们相信它。
• Autumn is also the authentic season of renewal. 秋天才是真正的除旧布新的季节。

10 constructive   

adj.建设的，建设性的

参考例句：

• We welcome constructive criticism.我们乐意接受有建设性的批评。
• He is beginning to deal with his anger in a constructive way.他开始用建设性的方法处理自己的怒气。

11 ethics   

n.伦理学；伦理观，道德标准

参考例句：

• The ethics of his profession don't permit him to do that.他的职业道德不允许他那样做。
• Personal ethics and professional ethics sometimes conflict.个人道德和职业道德有时会相互抵触。

12 strings   

n.弦

参考例句：

• He sat on the bed,idly plucking the strings of his guitar.他坐在床上，随意地拨着吉他的弦。
• She swept her fingers over the strings of the harp.她用手指划过竖琴的琴弦。