雅思高分作文：投诉的方式

 　　雅思高分作文：投诉的方式

        When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

　　When I want to make a complaint about a defective¹ product or poor service, I would rather make my complaint in writing. Writing a complaint allows me to organize my points of argument in a logical manner. If I'm really unhappy with the way I'm being treated, I want to present my reasons clearly. I don't want there to be any confusion about why I'm complaining. I like to list my complaints and then list supporting examples. That's the best way of making sure everyone is clear about what I'm saying.

　　Putting my complaint in writing also ensures it won't seem too emotional. If you feel that you're been treated badly or taken advantage of, it's easy to lash² out. Losing your temper, though, is a sure way to lose your argument. Yelling is very satisfying at the moment, but it only makes the person you're yelling at mad at you. It doesn't get them to agree with you or to offer help.

　　There's also the issue of the person you're dealing³ with. If you complaint in person, you have to talk to whoever is there. Chances are that he or she isn't the person responsible for the defective product or the poor service. Often the people who take complaints are not the people in change, unless you're dealing with a very small business. Yelling at them isn't fair, and doesn't do anything to get a refund⁴ or satisfaction for you. You need to reach the person in charge. The best way to do that is in writing.

　　Writing about your complaint and sending the letter by registered mail also gives you written proof. It's clear that you tried to settle the matter in a reasonable manner within a certain time period. This way, if you need to take further action, you have physical evidence of your actions.

　　Writing a complaint has the advantages of organization, effectiveness, and fairness. That's why I prefer to write rather than personally present my complaints.

1 defective   

adj.有毛病的，有问题的，有瑕疵的

参考例句：

• The firm had received bad publicity over a defective product. 该公司因为一件次品而受到媒体攻击。
• If the goods prove defective, the customer has the right to compensation. 如果货品证明有缺陷， 顾客有权索赔。

2 lash   

v.系牢；鞭打；猛烈抨击；n.鞭打；眼睫毛

参考例句：

• He received a lash of her hand on his cheek.他突然被她打了一记耳光。
• With a lash of its tail the tiger leaped at her.老虎把尾巴一甩朝她扑过来。

3 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。

4 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。