A: I'm having a problem.
B: What can I help you with?
A: I was supposed to have my mattress delivered today.
B: Was there a problem with the delivery?
A: The delivery people were four hours late.
B: I do apologize.
A: Since I had to wait for them, I was late for work.
B: I am really sorry about that.
A: I need my money back.
B: I can do that for you. That won't be a problem.
A: I know it shouldn't be a problem.
B: I'm getting your money right now.
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