英伦广角 2010-03-15 英航乘客变更出行计划（在线收听）

Confusion for customers trying to find out what the British Airways strike means for them. With potentially seven days of disruption at the end of the month the uncertainty is affecting bookings at this travel call center in central London.

The calls we had so far are being slightly limited expecting more obviously as people become aware of the days they are striking and British Airways bookings haven’t declined at this stage and there are other airlines that fly the routes they fly. So it may be the passenger’s decision to fly with them.

As British Airlines scrambled to finalize a contingency plan advice to travelers east forward, check your insurance and check the * or may not be oust.

Time to assume if there are bookings on the strike days the flight is necessarily cancelled. It might not be. Having said that if you are in that position and it sounds the flight is cancelled of course you are gonna be given an opportunity by British Airways to rebook the late date or to have your money back. But if your books are on a package holiday with a British tour operator and they will get other ways to find you an alternative flight with a different airlines and it will be at their cost.

There is the chance of course that the cabinet strike may be cooled off at the last minute as it was in December. But the feeling this time is the relations have hit ten new low. Within hours of strike days being announced this sleek video message from BA’s chief executive appeared on the company’s website. Willie Wash betrayed as a man trying to sort things out. I’m very disappointed that united union yet again chose to disrupt the travel plan of all of our customers. This will be a big blow to the British Airways a big blow for every body who works at British airways and most significantly it’s going to be a significant blow to all of our very valued customers. Arguably not the language of a man ready to return to the negotiation table.

The union also recognize there is too much heat in the situation right now. The management needs to cool it and what we need is negotiation and our negotiation team led by * stands ready to talk to BA day and night to reach a negotiated just settlement.

Progress appears to reach an impact there’s no timetable for talks to resume. The union feels bullied. Management believes it’s protecting the airline for workers happy to risk its future. But the biggest problem for the national carrier
is it for rarely customers simply take that business else where.