A: My flight just arrived late, and I need to know what to do.
B: That’s okay. The airline computer is keeping track of what is happening with you.
A: Do I have to call anyone?
B: By speaking with us at the arrival gate, we can fix the problem for you and direct you.
A: What if there are no more connecting flights for today on this airline?
B: We will go online to see if there is something available with this airline. If we need to, we can check for a flight with another carrier.
A: What if I can’t find another flight out of here tonight?
B: We can help you find transportation to a local hotel.
A: Will the airline pay for my room if I have to spend the night at the airport?
B: Since the flight delay was our fault and you are continuing on with our airline, we will cover the cost of a hotel room.
|