A: I would like to discuss some problems that I am having with this tour.
B: I am sorry you are having a difficult time. What may I help you with?
A: This tour company doesn’t seem to know the town very well. We are always getting lost!
B: I am sorry that that has been the case. How would you rate your accommodations?
A: Our accommodations are not very pleasant.
B: What don’t you like about your room?
A: The room was very noisy, and we couldn’t get to sleep.
B: That is unacceptable. Did you at least enjoy your dinner in the hotel restaurant?
A: The food was horrible at the hotel restaurant, and a few of us got sick after eating there.
B: I am glad that you told me about the problems. I would like you to be my guest for a free massage at the hotel spa tonight.
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