Listen script 9.2
Automated voice mails systems
Part II
A:Hello,you're through to XX How can I help you this morning?
B:Oh, hello it was regarded to the statement I received. I think there is something mistake.
A: Ok, one moment please. Can I take your name please?
B:Yes, It's Abi Kaye.
A: Can you spell that for me?
B:Sure, Abi a-b-i, Kaye k-a-y-e.
A: And do you have the count number?
B:Yes, T-I-3-6-6-2.
A:Sorry, was that 'T' for Thailand. 'I' as in Indian?
B:That's correct.
A:And for security can I have your date of birth?
B: 21st,April, 1981
A:That's fine Ms Kaye.So how can I help you?
B:Well I paid of part of my loan early last month, but I received this statement from you this morning and it isn't in turn statement .Could you tell me if the payment has gone through?
A:Right. I don't see it. Can you spare with me for a second. I'm just going to put you on a hold?
B:Sure.
A: Hello, Sorry to keep you waiting. I'm afraid I can't find the record of it. How much was it for?
B:5000 Euros.
A:I have to check this for you. Can I call you back?
B:Yes,Please.
A:What's your number Ms Kaye?
B:0-1-7-2-4-4-3-9-2-9.
A:So that was 0172443929?
B:That's right. What time do you think your call back because I have to go out now?
A: When will suit you?
B:At 4?
A:That's fine. Speak to you then. Goodbye.
B:Bye. |