IV. Speaking Out
MODEL 1 I'd like to book hotel and airline reservations.
Travel agent: Horizon Travel, how may I help you?
Helen: This is Helen Parker. I'd like to book hotel and airline reservations.
Travel agent: And what's your destination. Ms. Parker?
Helen: I'm headed for Las Vegas to attend an electronics trade show.
Travel agent: OK. Can you spell your name, please?
Helen: My last name is Parker, P-A-R-K-E-R, and my first name is Helen.
Travel agent: Will you be traveling alone?
Helen: Yes, I'll be traveling by myself.
Travel agent: Will that be a one-way or a round-trip ticket?
Helen: Return. I plan on leaving July 21st and coming back on the 30th.
Travel agent: Will you be flying first class or business class?
Helen: No, no, not a chance. Economy class, the cheapest. If there's a three-star hotel located downtown, that would be great. If it has a pool, that's better still.
Travel agent: OK, let me check the computer. I can book your flight immediately. I'll have to inquire about the hotel reservation and call you back.
Helen: No problem. I'm at 658-0266, extension 513. I'll be expecting your call.
Travel agent: OK, Ms. Parker. Thank you for your call. I'll get back to you soon. Bye bye.
Helen: Bye
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