Order clerk: Hello, Torino’s Restaurant.
Nancy: Hello, I’d like to place a delivery order.
Order clerk: Can I have your address and the major cross streets, please?
Nancy: It’s 1212 Main Street, and the nearest cross streets are Speedway and Highland.
Order clerk: Okay, it looks like you’re in our delivery area. What would you like to order?
Nancy: I’d like an order of spaghetti. Does that come with any sides?
Order clerk: You have a choice of soup or salad.
Nancy: I’ll have the salad.
Order clerk: Is that all? We have a $15 minimum for delivery orders.
Nancy: In that case, I’ll also take an appetizer sampler plate.
Order clerk: Okay, that’s one order of spaghetti and an appetizer sampler plate. You’re still $3 short. Would you like a drink or some dessert?
Nancy: I’ll take an iced tea.
Order clerk: All right, but you’re still a dollar short.
Nancy: What can I get for a dollar?
Order clerk: There’s nothing on the menu for a dollar, ma’am.
Nancy: And you won’t deliver my $14 order?
Order clerk: That’s our policy, ma’am.
Nancy: All right, you win. Give me an order of bread. How long will that take?
Order clerk: You should get your food in about an hour.
Nancy: An hour?!?
Order clerk: Yes, ma’am. You’ve ordered a lot of food and it takes time for us to prepare it.
Script by Dr. Lucy Tse
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