BEP23CC Telephoning: Dealing with a Problem（在线收听）

In celebration of the holidays, we’re releasing a selection of classic podcasts from deep within our archives. For each of the next five days, we’ll post one of the more popular podcasts from our early days.

BEP 23 was the final podcast in our original three-part series on the basics of handling phone calls in English. In this podcast we looked at how to deal with a difficult customer and reassure their concerns. Learn language for transferring calls, apologizing, emphasizing a point and confirming who will take action.