[00:01.58]Unit 8 Keeping Safe
[00:05.78]Expansion 8
[00:12.40]Exercise 3
[00:15.91]What should we do
[00:17.13]if we need to call the emergency services?
[00:20.74]Well,first.You need to know
[00:23.27]the number of the emergency services
[00:25.60]in the place where you live.
[00:28.16]Okay.What happens
[00:29.79]when you call the emergency number?
[00:32.19]When you call the emergency number,
[00:34.45]an operator will answer your call.
[00:38.14]The operator asks you which service you need
[00:41.29]the police,the fire department,
[00:44.20]or an ambulance service.
[00:46.91]You should tell the operator clearly
[00:48.80]what the situation is,
[00:51.31]and which service you need.
[00:53.89]It is important to speak calmly and clearly,
[00:57.45]so that the operator can understand you.
[01:00.98]Does the operator ask for any other information
[01:05.34]Yes,The operator asks the caller
[01:08.09]where he or she is calling from
[01:10.11]and also asks for the caller's name.
[01:13.94]Okay. What else should we remember
[01:16.57]when making an emergency call?
[01:19.65]It is very important to keep calm.
[01:22.86]Many people,because they are nervous or upset
[01:26.34]or scared, forget to give very important
[01:29.30]information to the operator.
[01:31.58]For example,they tell the operator
[01:34.15]about a fire on Mason Street
[01:36.81]but they do not mention
[01:38.26]which part of the city the fire is in.
[01:41.62]And there may be more than one Mason Street
[01:44.20]in the same city.
[01:45.74]Exactly.Sometimes,because of
[01:48.76]receiving wrong or incomplete information,
[01:52.05]the emergency services waste time
[01:54.51]by going to the wrong place.
[01:57.48]Thank you for telling me
[01:59.23]how to use the emergency services.
[02:06.87]Exercise 7
[02:09.83]In my house,
[02:11.09]we have a list of emergency telephone numbers.
[02:14.51]On the list we have the telephone numbers of
[02:17.49]the place where my dad works
[02:19.56]and the place where my mom works.
[02:22.07]We also have the telephone numbers of
[02:24.28]our neighbors,
[02:25.55]Mr and Mrs Wallace and the telephone number of
[02:29.22]my aunt and uncle.
[02:31.42]The list is stuck to the wall
[02:33.36]next to the telephone in the kitchen.
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