我们对你方遭受的损失深表歉意，同意向你们赔偿500美元。

　　I propose we compensate you by 3% of the total value plus inspection fee.

　　我建议我们赔偿贵方百分之三的损失，另外加上商检费。

　　There are some different types of claims.

　　索赔有几种不同的类型。

　　This is a claim on quality.

　　这是质量索赔。

　　This is a claim on shortweight.

　　这是短重索赔。

　　This is a claim on delayed shipment.

　　这是延期装运索赔。

　　Claim on shortweight is caused by packing damage or shortloading.

　　短重索赔是由包装破损或装运短重引起的。

　　Claim on delayed shipment is that sellers fail to make the delivery according to time schedule.

　　延期索赔是对卖方没有按时装运货物而提出的索赔。

　　Claim on quality originates from inferior quality of goods or quality changes.

　　品质（质量）索赔是在货物质量低劣或是质量改变的条件下发生的。