Do you accept returns?  

可以退货吗？ 

Lily：

We accept returns up to seven days after purchase but we do not cover shipping and handling.  

可以，七天内都可以退换货，但是运费需要您来承担。 

John：

Do you accept CODs?  

能不能货到付款？ 

Lily：

Sorry, we only accept Alipay or a bank transfer.  

不好意思，小店只支持支付宝或者银行汇款。 

John：

How much does it cost to expedite something to Wangjing?  

快递到望京多少钱？

Lily：

For parcels under two kg, it will be five RMB.  

两公斤内五块。