Charlotte Brockington

　　4720 West 49th Street . Denver, CO 80439 . 303-555-1234

　　E-mail: [email protected]

　　OBJECTIVE

　　To contribute strong technical skills and experience in a Jr. Systems Analyst capacity.

　　PROFESSIONAL PROFILE

　　Rising systems professional with significant experience; computer literate in multiple operating systems, programming languages, and software applications with cutting-edge knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.

　　Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas.

　　Highly analytical team player with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.

　　Creative troubleshooter/problem-solver who works hard and loves a challenge.

　　Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.

　　Culturally literate contributor with international experience, having lived/worked/studied abroad; proficient in basic Japanese.

　　EDUCATION

　　Bachelor of Science in Computer Science, University of Colorado, Boulder, CO, June 2002

　　SYSTEMS EXPERIENCE AND PROFICIENCY

　　Operating SystemsApplicationsProgramming Languages

　　Windows

　　Mac OS

　　Sun

　　Xemacs

　　MS Word

　　MS Excel

　　PowerPoint

　　PhotoShop

　　Image Ready

　　Internet

　　Explorer

　　Netscape

　　C

　　Java

　　HTML

　　Unix

　　JavaScript

　　SQL, using Oracle 8

　　some Visual Basic

　　PROFESSIONAL EXPERIENCE

　　Computer Cluster Technician, Academic Computing, University of Colorado, Boulder, CO, Sept. 2001 to June 2002

　　Perform all support and maintenance functions within 24 hours of trouble report.

　　Inspect equipment at least twice weekly to proactively identify and solve problems.

　　Collaborate with Academic Computing Technical Support Manager to ensure that computer clusters are functioning efficiently.

　　Troubleshoot hardware, software, and network problems.

　　Coordinate repairs with repair vendors.

　　Maintain up-to-date knowledge of hardware and software news; suggest/recommend improvements; monitor relevant newsgroups and email lists.

　　Maintain accurate inventory and repair records.

　　Systems Planning Intern, Mikado Ltd., Kobe, Japan, Summer 2001

　　Served in Web-page consulting capacity.

　　Interviewed company leaders from various departments on their business practices, achievements, and goals to determine Web-page content.

　　Created dynamic, interactive Web page using Flash for English-speaking users.

　　Functioned as primary editor for English technical specifications manual.

　　Communicated effectively with co-workers in Japanese.

　　Adapted to new country, culture, work culture, and way of life.

　　Successfully used software, including imaging programs, word processing programs, and operating systems, entirely written in Japanese.

　　Intranet Training Intern, Rocky Mountain Systems, Denver, CO, Summer 2000

　　Entrusted with reviewing intranet programs from up to 20 vendors and selecting best program for company's 4,000+ employees worldwide.

　　Researched and assembled list of candidate companies to develop Intranet-based training program.

　　Arranged business meetings between candidate companies and Executive Vice President of Human Resources.

　　Assisted in constructing Global Orientation program by collating and translating materials gathered from various international offices.

　　Took initiative to translate incoming documents written in other languages.

　　Participated in training and professional-development opportunities on sales, advertising, customer relationship management, and presentation skills.

　　Produced a Needs Analysis report on Rocky Mountain's human resources Web site.

　　Communicated findings and research in final presentation attended by executives, including CEO.

　　Technology Consultant, Semester at Sea, S.S. Universe Explorer, Fall 1999

　　Supported users with hardware and software installations and issues on shipboard, frequently in the face of rough maritime conditions.

　　Performed troubleshooting for students with difficulties connecting their computers to the network.

　　Maintained and upgraded computer equipment.

　　Diagnosed hardware and software problems on the cluster's, students', and staffs' PC and Mac computers.

　　Taught students how protect their computers from a virus that had infected some shipboard computers and distributed virus-free disks.

　　Recovered lost files and repaired damaged disks.

　　Accurately documented inventory and repair records.

　　Updated IT coordinator on all cluster issues, problems, and repairs.

　　Implementation Intern, ColoradoJobs.com, Boulder, CO, Summer 1999

　　Read and performed troubleshooting on coding problems; fixed HTML and Java Script coding.

　　Conducted quality assurance tests on main Web site.

　　Updated Web pages.

　　Enhanced customer satisfaction by creating and improving logos of member companies, using PhotoShop and Image Ready.

　　Responded to customer questions on site-related technical issues.

　　INTERNATIONAL EXPERIENCE

　　University of Colorado Center for Technology and Innovation, Tokyo, Japan, Spring 2001

　　Studied Computer Organization and Design, Japanese, and Japanese religion during a homestay program.

　　Semester at Sea, University of Pittsburgh, S.S. Universe Explorer, Fall 1999

　　Increased knowledge of cultural diversity and global interdependence through semester-long, interdisciplinary program.

　　Circumnavigated the world and traveled to 12 countries across Asia, Africa, the Middle East, and Europe.

　　AWARDS AND ACTIVITIES

　　University of Colorado's Dean's Award o Member, Society of Women Engineers

　　DuPont Academic Excellence Scholar o Mentor, Partners in Academic Excellence

　　National Achievement Commended o Ambassador, University of Colorado Scholar Office of Admissions