OPERATOR: Good morning, this is the National Bank. Can I help you?

　　MR BALLITO: Good morning, would you put me through to Mr Kola, please?

　　OPERATOR: Mr Kola? Who's calling him, please?

　　MR BALLITO: My name's Ballito. I'm Managing Director of Modern Office Limited.

　　OPERATOR: Hold the line, please, Mr Ballito. I'll see if Mr Kola's free. I'm putting you through to Mr Kola now.

　　MR KOLA: Hello, Kola here.

　　MR BALLITO: Oh, Ballito speaking. Mr Kola, you have a shorthand typist named Melita Fagurian on your staff.

　　MR KOLA: Yes?

　　MR BALLITO: Well, she's applied for a job here as Junior Secretary and we'd like to give it to her. Could you give her a reference?

　　MR KOLA: Yes, it will be a pleasure. What would you like to know about her?

　　MR BALLITO: How long has she been working at the Bank?

　　MR KOLA: Oh, I'll have to look that up in her personal file. What else do you want to know?

　　MR BALLITO: I'd like a report on her attendance and her punctuality. Tell me about her character and anything else you think I should know.

　　MR KOLA: Well, Mr Ballito, as I said, I'll have to look all that up in her personal file. Do you want the reference in writing or can I ring you back in half an hour?

　　MR BALLITO: Oh, you can ring me back. If I'm not in the office, my secretary Opal will take a message.

　　MR KOLA: Right, Mr Ballito. I'll ring you back in half an hour.