UNIT 7 Can I See Your Manager?
Integrated Skills Development
Dialogues
A. Can I See Your Manager?
A visitor wants to see the vice-president, and the receptionist is greeting him.
Receptionist: Good morning, may I help you?
Visitor: Yes, I'd like to see Mr. Chen, the vice-president.
Receptionist: May I have your name, please?
Visitor: George Smith of Walsh Company.
Receptionist: Thank you, Mr. Smith. Let me see if he is available. Would you wait just a moment, please? ... I'm afraid Mr. Chen is occupied at the moment. Would you mind waiting?
Visitor: Well, how long will it be?
Receptionist: About an hour.
Visitor: Oh, that's too long. I'll have a meeting at 11.
Receptionist: Would you like to make an appointment for some other time?
Visitor: Yes, I suppose so. Friday morning at 9:30. Is that all right?
Receptionist: Yes. I'll make a note of it. I'll also ask him to confirm. Does he have your telephone number?
Visitor: Yes, he does.
Receptionist: OK, Mr. Smith. We'll see you on Friday.
Visitor: Yes. Thank you. Good-bye.
Receptionist: Good-bye.
B. Let Me Check...
The receptionist is trying to make an appointment between her manager and the visitor.
Receptionist: Good afternoon. Can I help you?
Visitor: Yes. May I see your production manager Mr. Lawson, please?
Receptionist: I'm sorry, Mr. Lawson is out on business today.
Visitor: Well, I'd like to make an appointment to see Mr. Lawson some time next week.
Receptionist: Let me check Mr. Lawson's diary. Just a moment. I won't be long...
Yes, Mr. Lawson doesn't seem to be busy on Tuesday morning, Wednesday afternoon and Friday morning.
Visitor: Could I make an appointment for Wednesday afternoon, please?
Receptionist: Would 2:30 be convenient?
Visitor: Yes. That'll be fine.
Receptionist: I'll make a note of that. Would you like me to confirm the appointment?
Visitor: Yes, please. This is my card. You can contact me any day.
Receptionist: Fine. I'll do that.
Visitor: Thank you very much. Good-bye.
Receptionist: Good-bye.
Passage
A Receptionist's Job
Secretaries who receive visitors are called receptionists. There are different kinds of receptionists however. In a small firm, the 'receptionist' may have to receive visitors and do some typewriting and clerical work. In a large firm, on the other hand, a receptionist only receives visitors and makes appointments and travel arrangements.
There are different tasks in receiving visitors. Executives should tell receptionists about all their appointments. This should be done in advance or at the beginning of each day. They should inform the receptionist of their activities (for example, going to see an important person, going to lunch) throughout the day. If the receptionist has this information, she can receive and talk to visitors without any delay, and she can work efficiently.
New Words and Expressions
activity
n. 活动
advance
n. & v.在先，向前进
arrangement
n. 安排
available
a. 能够得到的
clerical
a. 办公室的
confirm
v. 确定，确认
contact
v. 与……联系
diary
n. 记事簿，日记
efficiently
ad. 效率高地
executive
n. 总经理，董事
firm
n. 公司
inform
v. 通知，报告
mind
n. & v.介意
occupied
a. 忙碌的
production
n. 生产
receive
v. 接待，收到
report
v. & n.传达，报告
suppose
v. 猜想
task
n. 任务，工作
throughout
prep.遍及，贯穿
typewriting
n. 打字工作
vice-president
n. 副总裁，副总经理，副主席
visitor
n. 来访者，游客
at the moment
此刻，现在
production manager
生产经理
on business
办公事，出公差
clerical work
办公室工作
in advance
提前
at the beginning
首先，开始
throughout the day
一整天
without delay
不耽搁，立即
Just a moment.
稍候。
May I have your name, please?
请问你叫什么名字？
Let me see.
让我想想。
Merry Learning
A Riddle
What is the thing that is the first to pity and the last to help?
(The letter p.)
Phonetics
sh在单词中的读音：
ship shop fresh
shell sheep fish
shine wish
Pronunciation and Intonation
A: Hello. How are you?
B: Fine, thank you. How are you?
A: Fine, thanks. (bus sound-effect) Oh, excuse me, here's my bus.
B: Good-bye.
A: Good-bye.
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