indemnify for the loss

　　A: We found the peanuts bought from your company short-weight.

　　B: How can that be?We'll make a thorough investigation.

　　A: We do hope you would indemnify us for the loss.

　　B: We'll try our best to solve it.

　　装运之前严格检验

　　well-examined before shipment

　　A: I must raise a claim against you on rusty dishwashers.

　　B: That's impossible!Our goods are well-examined before shipment.

　　A: According to our spot investigation,the dishwashers were rusty before shipment.

　　B: Could I see your certification?

　　我们很抱歉不能接受贵方的索赔。

　　We regret your claim can't be accepted.

　　A: How are you going to settle our claim on your delayed delivery?

　　B: It's not our fault.The unexpected dockers strike caused the delay.

　　A: But you're also responsible for our heavy loss.

　　B: We regret your claim can't be accepted.

　　贵方应该找保险公司索赔。

　　The claim should be referred to the insurance company.

　　A: I've a complaint to make.The goods delivered are heavily saturated by water.

　　B: Since our contract was signed on an FOB basis,we're sorry to refuse your claim.

　　A: Do you mean it's not your responsibility?

　　B: Yes.The claim should be referred to the insurance company.

　　我方愿意赔偿。

　　We agree to accept/meet your claim.

　　A: It left us no choice but to file a claim on your improper packing.

　　B: In view of our friendly business relations,

　　we're going to meet your claim.25% compensation must be made.

　　A: We really appreciate that.

　　B: We warrant this kind of mistake won't happen again.

　　我们是否可以双方各承担50％？

　　Could we propose to settle on the basis of a 50/50 split?=I'll suggest we go halves with you.

　　A: Obviously,things have gone beyond our control.

　　B: Do you mean it's nothing to do with you at all?

　　A: Please calm down.Could we propose to settle on the basis of a 50/50 split?

　　B: Well,we'll think about it.