You have bought a washing machine. First you found that the machine damaged your clothes, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the department store to complain about it.2 You should write at least 150 words.

　　Dear Sir or Madam,

　　A few months ago I purchased a washing machine (Sanyo XQB50-68) from your department store. After a few weeks I found that it had seriously damaged the clothes. I asked you to change one for me, which you did. Now I want to ask you to change this one for me again.

　　This one does not damage my clothes any more, but I have found that it tangles the clothes seriously and when it automatically begins to spin the water out, the machine shakes so heavily that it stops by itself. In the instruction booklet you have not mentioned this defect and neither have you told the user how to solve the problem. I am quite annoyed by the fact that sometimes when I came back from work to take the clothes out to dry, they were still unwashed. When I at home. I have to tend it frequently to untwist the entangled clothes. Is that what you call your machine “fully automatic”?/Please change a new one for me that will not entangle the clothes. Otherwise, I would ask you to give my money back, or I would complain to the Consumers’ Association.