常用对话：

　　Hello? Tip Top Trading. This is Anna speaking.

　　Hello? Anna speaking.

　　Hello Mrs Smith, how can I help you?

　　Hello Mrs Smith, how are you?

　　I'm really sorry, he's not available at the moment. Can I take a message?

　　I'm afraid he's busy – shall I ask him to call you back?

　　Thank you for calling, goodbye.

　　Language for placing an order 下订单使用语言

　　This week's programme focuses on placing an order.

　　I'd like to place an order for…

　　我想下个订单…

　　We're going to need…

　　我们需要…

　　Could you send…

　　能不能发送…

　　Could we also have…

　　我们还向要…

　　When can we expect to receive them?

　　预计我们什么时间能收到？…

　　Language for politely refusing 婉言拒绝他人请求的语言

　　This programme focuses on politely refusing a request to do something.

　　Thank you for your offer. But I'm really sorry, I won't be able to.

　　谢谢你的邀请。不过我真的没法儿去。

　　I'm afraid it's against company policy

　　抱歉，这是公司的规矩，不能违反。

　　It wouldn't be appropriate.

　　这个不合适/不恰当。

　　With regret, I'm going to have to say no.

　　非常遗憾，我得说不。