今天我们来谈下如何使用电话。我们都打电话，但是我们并不是各方面都做得很好。

　　Talking on the telephone has become an extremely important part of business. You need to be able to answer a call professionally and create a good image of yourself and your company with only your voice. Having effective telephone skills leaves a good impression on your customers, clients, and colleagues. People are busy, so you want to be very clear, polite and organized.

　　在电话上交谈已经成为商务的重要组成部分。你需要专业地接电话并用你的声音创造出良好的自我形象和公司形象。使用有效的电话交流技巧会给顾客，客户及同事留下好的印象。人们都很忙，所以你要表达清晰，有礼貌且有条理。

　　In this lesson, we’ll begin by looking at a bad example of answering a call and taking message. We’ll discuss why it’s a bad example, and then we’ll go into a good example of answering a call. I’m sure you’ll see a clear difference.

　　在这节课中，我们先来看一个接电话和带话做得不好的列子。我们会讨论为什么做得不好，然后再听一个回电话的好的例子。你一定能看到两者间的截然不同。

　　For our bad example, we’ll listen as Justin, an employee with Trivesco, calls a shipping company called Daneline. Justin is hoping to speak with Sylvie Petersen, but it is a receptionist named Amy who answers the phone.

　　在不好的例子中， Trivesco公司的雇员Justin给船运公司 Daneline打电话。Justin希望和Sylvie Petersen通话，但是是接待员Amy接的电话。

　　Listening Questions – Bad Example

　　1. How would you describe Amy’s attitude?

　　2. Does Justin seem prepared?

　　Listening Questions – Good Example

　　1. What information does Amy include in her first sentence?

　　2. How does Mark Rand introduce himself?