Oh, I'm very sorry, madam. I'll replace it for you. 噢，非常抱歉，夫人。我这就去换。

　　I'm terribly sony, madam. I'll get a new one without ice. 非常抱歉，夫人。我去重新拿一份没有加冰的。

　　What is this? I didn't order that. 这是什么呀？我点的不是这个菜o

　　I am terribly sorry. May I have your order again? I will get it right away. 实在是太抱歉了。您再讲一下您点的菜是什么好吗？我马上去换您的菜。