23.

A. He wants to get his money back.

B. He wants to exchange the sweater for another one.

C. He wants the clerk to help him read Chinese instructions on the sweater.

D. He wants to see why the color of the sweater changed.

24.

A. It is the wrong size.

B. The fabric is coming apart.

C. It is stained.

D. It shrinks a lot.

25.

A. The customer didn't follow the instructions for using the item.

B. The sweater was out of stock.

C. The man no longer has the store receipt.

D. The man isn't a VIP.

Conversation Two

W: Hi. How can I help you?

M: Yes, I'd like to return this sweater for a refund. I bought it a week ago.

W: Well, first of all, what seems to be the problem?

M: Well, isn't it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes. It wouldn't even fit a snake.

W: Uh, I see what you mean, but did you follow the washing instructions? I think it says here... yeah... right here on the label to hand wash it and then to dry it on low heat.

M: How was I supposed to know that? The label is written in Chinese! And something else: the color faded from a nice dark blue to a seaweed green. What kind of merchandise are you trying to sell here anyway?

W: Listen, sir. We take a lot of pride in our clothing. What I can do is allow you to exchange the sweater for another one.

M: I don't want to exchange it for anything! I just want my money back!

W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can't give you a refund.

M: A clearance item! There wasn't anything on the price tag or on the clothing rack that said anything about that.

W: I guess you didn't read the fine print in our ad. Look. Here's the ad, and the information about the clearance sale is right here at the bottom on the back page.

M: Where? There? What? That small print. You'd need an electronic microscope to see those words.

Questions 23 to 25 are based on the conversation you have just heard.

23. What's the purpose of the man returning to that store?

正确答案：A

解析：男士一开头就说：“我想退回这件毛衣。”refund意为“退款”。后来男士还说：“我不想换购别的东西！我就想要回我的钱！”可见A正确。为准确解题，须对选项中的关键词加以注意，比如：money, exchange, instruction, color分别说明选项能涉及的内容，听录音时要一一辨析。

24. What is one reason why the man wants to return the item?

正确答案：D

解析：男士提出要退货的理由是：“才洗了一次，干了后它至少缩小了五码！连一条蛇都穿不进它了！”可见毛衣缩水严重，故D正确。

25. Which is one of the reasons mentioned why the sales clerk can't help the customer with his request?

正确答案：A

解析：女士在听到男士的投诉后，立即问：“可是你按照清洗说明做了吗？”据此即可正确作答，故选A。如果能听出男士未能看懂中文写的“清洗说明”，则可更进一步确认，男士洗涤方法不正确。