I have yet to see a better way to communicate multiple topics than by numbering them. 至今为止，我认为这是最有效的办法。

10.  Use a friendly tone. Do you notice the tone people convey in their written communications? 10.语气应友好。你有留意过别人信件中使用的语气吗？

Can you tell when they are aggravated, overly firm, curt, or offended? 你能看出他们是恼怒，过分肯定，长话短说或是咄咄逼人吗？

Communicating with a friendly tone will make you more attractive and your recipient more receptive. 使用友好的语气能让你魅力大增，更容易被接受。

11.  Know when to pick up the phone. If there is something upsetting to you, pick up the phone and call the other person. 11.掌握好打电话的时机。如果你正烦心，拿起电话给别人打个电话。

Don’t allow yourself to send emotional messages that have the potential to scar a relationship and cause you regret. 不要带着情绪给别人发信息，因为这样可能会对你们的关系有影响，让你后悔不迭。

12.  Proof everything. Don’t ever hit the send, submit, or comment button on anything you have not proofed. 12.全面检查。还没检查前不要按下发送，提交或评论键，

Your time management is never more important than your personal brand. 你的时间管理绝没有你的个人名声重要。

13.  Have it edited. If your document is important, go one step beyond your own proofing. 13.把信息编辑好。如果你要发送的文件很重要，检查完之后还要有一步工作要做——

Consider having someone edit it. I have every important document I create edited. 考虑一下让别人帮你编辑好。每份重要的文件我都会编辑好。

14.  Take pride. Be proud of every message you send, including those going to your friends and family. 14.引以为豪。为你发的每封信引以为豪，包括发给朋友和家人的信件。

Remember the wise words of Napoleon Hill, author of Think and Grow Rich who said, 记住《思考致富》一书的作者拿破仑希尔的至理名言：

“A big success is made up from a great number of little circumstances each of which may seem so small and insignificant most people pass them by as not being worthy of notice.” “大成就都是由无数的小事组成的，每一件这些小事看起来微不足道，毫无意义，大多数人认为根本不值一提而直接跳过了它们。”

Here is my Bonus Tip! 额外技巧！

Be intentional and try to improve with every sentence you write or type. 花心思努力提高你写的每一句话。

As you proof your written text, consider how it could be enhanced. 在审校写好的文章时，考虑一下还能做哪些提高。

Would a more descriptive word communicate your point? Can you find a synonym for that over-worked word? 想想叙述性更强的语言是否能更有效传达信息？能不能找个同义词把多次重复的词替换掉？

This extra effort will take a little more time, but this is how you are going to get better. 这一额外的努力需要多花一点时间，但这是你想变优秀要付出的代价。

Focus on developing your written communications skills with every word you write or type, whether it’s an email or an important document. 不管你是写邮件还是重要的文件，注意于在你写的每句话中培养书面交流能力。

25. If you are a new reader to this site, you may want to read my report, 49 Ways to Improve Your Email Brand, to find more tips to help improve your writing. 如果你第一次上这个网站，你可能会对我的报告有兴趣，报告题为“提升邮件交流能力”，旨在帮助大家找到更多提高写作水平的技巧。