Have you seen our claim letter? 你方收到我方的投诉信了吗？

Yes, we are sorry for the trouble. 是的，我们对给你方带来的麻烦感到抱歉。 

Can you tell me how much you want us to compensate you for the loss? 请告知，你们要求多少赔偿？

Can you tell me how much you want us to compensate you for the loss? 请告知，你们要求多少赔偿？

We will send the list to you. 我们会把赔偿单寄给你。