英语听力精选进阶版 14785（在线收听）

English at Work 白领英语 

More about telephone manner接电话续集 

Improving your telephone manner 提高接电话技巧

Episode 15: Mr Seb Lime 

第15集：Seb Lime 先生 

  关于台词的备注: 

请注意这不是广播节目的逐字稿件。本文稿可能没有体现录制、编辑过程中对节目做出的改变。 

Anna:   (answering phone) Yes? 

Denise:  Stop! That's all wrong. I'm going to call you again. This time- 

Narrator:  大家好，我们刚好回到Denise 和Anna 的电话培训中。真有意思！ 

Denise:  This time, you don't say 'yes' when you answer – it's rude. Call me and I'll 

show you how it's done.  

   (sound of 4-digit dialling, then phone rings) 

   Hello? Tip Top Trading. 

Anna:   Wow, that’s good. 

Denise:  And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try 

it. 

   (dialling, then ring) 

Anna:   Hello? Tip Top Trading. Denise speaking. 

Denise:  No! 

Anna:  What? 

Denise:  Say: Anna speaking! 

Anna:   Oh, sorry, I'm so stressed by all this. Hello Anna speaking! 

Denise:  You sound like you're sitting on a pineapple. Listen to my voice: Hello? 

Denise speaking. 

Anna:   Hello? Anna speaking. 

Denise:  Good. Now, when the person has introduced themselves – this is Mrs Smith 

or whatever, say: Hello Mrs Smith, how can I help you? Or, if you know 

them already, you might say: Hello Mrs Smith, how are you? 

Anna:   Okay, what if Mrs Smith wants to speak to Tom but he's not there? 

Denise:  You say: I'm really sorry, he's not available at the moment. Can I take a 

message? Or: I'm afraid he's busy – shall I ask him to call you back? 

Anna:   Okay.  

Denise:  And, to end a conversation, you can say: Thank you for calling, goodbye. 

Let's do another practice! 

   (phone rings)  

Anna:   Hello? Tip Top Trading.  

Denise:  (putting on a stupid voice, without realising it's stupid)  

   Hello, this is Mrs Smith. 

Anna:   Hello Mrs Smith, how can I help you?  

Denise:  I'd like to speak to Tom please. 

Anna:   I'm really sorry, he's not available at the moment. Can I take a message?  

Denise:  That's okay, I'll try again later. 

Anna:   Okay. Thank you for calling, goodbye. (hangs up) 

Denise:  Excellent! 

   (phone rings)  

   Oh! 

Anna:   How did you call me without dialling? 

Denise:  I didn't, that's a real call! 

Anna:   Oh no, I'm all nervous now. (Answers) Hello? Tip Top Trading. This is Anna 

speaking. 

Mr Lime:  Hello Anna, this is Seb Lime. 

Anna:   Sublime? 

Mr Lime:  Mr Lime from Citrus Ventures. But I think we should be on first name terms 

now, so call me Seb. 

Anna:   Okay, er, Seb. How can I help you? 

Mr Lime:  I just wanted to say again that your Imperial Lemon is fantastic... and I 

was wondering if you'd like to come to lunch with me? 

Anna:   Lunch? Er...  

Narrator:  我就知道是这样的！Lime 先生才不是仅仅对柠檬感兴趣呢！ 

Anna:   Would you like to discuss the Imperial Lemon? 

Mr Lime:  Forget the lemons Anna! The reason I want to see you is more of a 

personal nature.  

Anna:  Personnel?  Er...    Can I call you back? I'm afraid I'm a bit busy at the 

moment... (hangs up) 

Mr Lime:  …bbbut… 

Denise:  Well Anna! Mr Lime eh? 

Anna:  Oh dear Denise, I think I need a bit more help from you. He wants to talk 

about personnel…people, staffing… 

Denise:  Are you sure? I think he means a personal nature – not personnel! That Mr 

Lime! 

Anna:  Oh! 

Narrator:  这个Lime 先生可真是的！不过Anna 接电话的态度非常好。让我们回顾一下她接电话

时用到的一些短语。 

   Hello? Tip Top Trading. This is Anna speaking. 

   Hello? Anna speaking.  

    Hello Mrs Smith, how can I help you? 

   Hello Mrs Smith, how are you? 

  告诉对方，某位同事现在不能接电话， 想留言吗？ 

   I'm sorry, he's not available at the moment. Can I take a message?  

  告诉对方，某位同事现在很忙，需不需要告诉他稍后回电？   

   I'm afraid he's busy – shall I ask him to call you back? 

   结束电话对话。  

   Thank you for calling, goodbye.  

  话说回来，Anna 会怎么处理Lime 先生的要求呢？我都迫不及待了！ 

?  Listening challenge 听力挑战 

What does Seb Lime want Anna to do?      

Seb Lime 先生想让Anna 为他做些什么? 

Answer: to go for lunch with him. 

答案：和她吃午餐。