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Language to use in an email 电子邮件常用语

Episode 18 – The email 电子邮件

Anna's been trying to sort out the order of Imperial Lemons for Mr Lime. She sends an email but her choice of text-speak isn't appropriate and Paul, the boss, isn't impressed.

Anna needs some help from Tom who always has plenty of advice. Her email is rewritten and sent off, but will that be the end of the matter?

Glossary 词汇

This week's programme focuses on language to use in an email.

Phrases from the programme:

Dear Mr Lime... 尊敬的 Lime 先生...

I hope you are well. 希望您最近还好.

I am writing regarding... 我写信给您是有关…

Please could you confirm... 请您确认...

Best wishes. 最美好的祝福.

English at Work 白领英语 

Episode 18: The email   电子邮件 

Language to use in an email 

电子邮件常用语 

?  关于台词的备注: 

请注意这不是广播节目的逐字稿件。本文稿可能没有体现录制、编辑过程中对节目做出的改变。 

Narrator:  大家好，Anna 刚到她的办公桌前。Paul 朝她走来，还吃着饼干。他的眉头怎么是皱

起来的呢？  

Paul:   Anna? 

Anna:   Yes, Paul.  

Paul:   Come  and have a biscuit in my office. 

   Now Anna, about Mr Lime. 

Anna:   I didn't  say yes! 

Paul:   Pardon?  Yes to what? 

Anna:   Oh, nothing. 

Paul:   You sent him  an email  yesterday and copied me in. 

Anna:   Yes. 

Paul:   Your email  reads: boxes ok. pls c-d-u cfirm wnt 300 ta. 

Anna:   Yes: please could you confirm  you want 300. 

Paul:  Right. Now that's not really the best way of writing  an email  to a client, is 

it? 

Anna:   Oh. 

Paul:  Please could you re-send your message  to Mr Lime,  using  actual words that 

make  sense. 

Anna:   Okay.  

Paul:   Thank you. Have a chocolate crunchy! 

Anna:   Thanks. 

   (door opens and closes)  

Tom:   Morning  Anna.  

Anna:   Hello. 

Tom:   Let me  guess, Paul just spoke to you about your email? 

Anna:   How do you know? 

Tom:   You copied me  in remember,  I just read it – or tried to.  

Anna:   But what's the problem?  Other people write like  that! 

Tom:  No, maybe some  people write text messages  like  that on their phones, but 

that's completely  the wrong style for an email  to a client. 

Narrator:  Anna 别听 Tom 瞎说了，浪费时间。写商务电子邮件的时候你可能会用到以下短语： 

   尊敬的 Lime 先生...Dear Mr Lime...  

   希望您最近还好. I hope you are well.  

   我写信给您是有关… I am writing regarding...  

  请您确认...  Please could you confirm...  

   您真诚的. Yours sincerely. 

 OR 或者最美好的祝福. Best wishes.   

Anna:   Thank you! I'll  rewrite my  message. There! I'd better get it checked before 

I send. Denise? 

Denise:  (on the phone) yes... the other problem  with Stephanie is that her legs are 

just too long...   

Anna:   Oh, she's on the phone. 

Denise:  ... yes, like pylons... 

Anna:   I'll  have to ask Tom. Tom? 

Tom:   Mm? 

Anna:   Could  you read this through  before I send it? 

Tom:   Hang on, let me  just finish this sentence. It’s really important. Okay, I’m 

ready, let’s have a look. (Reading)  Dear  Mr Lime,  I hope you are well. I am 

writing  regarding  your request for luxury  boxes for the Imperial  Lemon 

Delivery.  We will  indeed be able to supply them. Please could you confirm 

that you want 300. Best wishes, Anna. 

Anna:   Well? 

Tom:   Good, that's much better. Send it. Hopefully  Mr Lime  will think  your last 

message  was just someone  sitting on your keyboard  by mistake. 

Anna:   Thanks. 

Tom:   You're not...  

Anna:   What? 

Tom:   Nothing.  It's none of my  business. 

Anna:   What? 

Tom:  You're not ever going  to go to lunch with Mr Lime  are you? I mean,  in a 

non-business way... 

Anna:   No of course not! 

Tom:   No. I mean I don’t care…but… it's just... important to... stay professional. 

Anna:   Yes. 

Narrator:  Hmmm, 我就知道  Anna 的邮件会出问题。不过至少现在她不会再犯这个错误了。

来，让我们再复习一下  Anna 在修改过的邮件中用到的一些短语。 

   Dear Mr Lime... 

   I hope you are well.     

   I am writing regarding... 

   Please could you confirm... 

   Best wishes. 

   我们下次节目再会！ 

?   听力挑战 

问题：Anna 在邮件里想确认些什么？ 

答案：她的公司可以提供300个豪华包装盒。