英语听力精选进阶版 14806（在线收听）

BBC Learning English   

Talking Business 

Telephone: Connecting 

Useful Phrases 

How can I help? 

Can I speak to …,    please? 

Who’s calling, please? 

Please hold 

I’ll just put you through 

Could I speak to……please?  

Who shall I say is calling?  

Just a second   

I’ll see if he’s in 

I’ve got ……..on the phone for you     

Hang on a moment   

Transcripts 

Michelle:     Hello, you’ve reached the marketing department. How can I help? 

Male:  Yes, can I speak to Rosalind Wilson, please? 

Michelle:  Who’s calling, please?  

Male:  It’s Richard Davies here. 

Michelle:  Certainly. Please hold and I’ll put you through.   

Male:  Thank you. 

Michelle:  Hello, marketing. How can I help?  

Male:  Could I speak to Jason Roberts, please? 

Michelle:  Certainly.   Who shall I say is calling? 

Male:  My name’s Mike Andrews. 

Michelle:  Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on 

the phone for you … Okay - I’ll put him through. Hang on a moment, I’m  

  just putting you through.