英语听力精选进阶版 15397（在线收听）

Car hire complaints: 23 November 2013

Sat, 23 Nov 13

Where's my deposit? The car hire customers who feel let down by the authorities who are meant to protect them. What can you do when a car hire firm keeps your deposit? Why using a smart phone on a ferry between Northern Ireland and Scotland could land you with a bill for international roaming charges. We speak to a mobile roaming expert about how you can challenge these mystery bills. The insurance industry gets access to DVLA records to check that customers applying for motor insurance have not lied about motoring offences. What exactly will be disclosed and what impact will this have on our premiums? And Europe's first online banking service run by teenagers for teenagers opens at a school in South London. Ben Carter meets the student bankers and customers.