英语听力精选进阶版 17105（在线收听）

Consumer Rights 06 May 15

Wed, 6 May 15

If you've saved hard to make a purchase, shopped around to find value for money, install a new kitchen or send a gift, it's frustrating to find poor quality goods and services, or wait for a delivery that never arrives. So what are your rights to redress? Presenter Ruth Alexander and guests answered your questions.