福克斯新闻 研究显示航空公司投诉呈上升趋势（在线收听）

A pair of professors who track the airline business say more flight are late, more bags are lost and customers lodge more complaints than has been the case in the past.

两名调查航空公司业务的教授表示相比过去，现在的航班出现晚点,行李丢失及客户提出投诉的情况越来越多。

The survey is performed by marketing professor Dean Headly at Wichita State and Brent Bowen at Embry-Riddle Aeronautical University in Florida.

这项研究是威奇托州营销教授院长及佛罗里达德航空航天大学布兰特·鲍文两名教授进行调查过后的结果。

They say a quarter of all flights by U.S. carriers last year were late, that one out of every 275 passengers loses a bag.

他们表示去年四分之一的美国航空公司航班晚点,275名乘客中有1人会丢失一件行李。

The number of passengers getting bumped due to overbooking is up, and passengers are complaining 22 percent more often.

由于超额预定错过班机的乘客数量呈现上升趋势,而且乘客抱怨比过往多22%。