[00:05.09]Reading
[00:07.94]COMMUNICATION:NO PROBLEM?
[00:12.38]Your director has sent you to meet business people at Pudong Airport.
[00:19.44]They are visitors coming from several countries,
[00:24.58]who are interested in the development of China.
[00:30.22]They are from Europe,North America,South America and Asia.
[00:37.30]They will be meeting at a major hotel with loval business people
[00:43.86]and people who represent the Chinese government.
[00:49.21]Four people enter looking around in a curious way.
[00:54.96]You do not want to disappoint your boss,
[00:59.82]and this is an exciting experience for you,
[01:04.78]so you stand watching and listening.
[01:09.22]The first person who arrives is Mr Garcia from Columbia,
[01:15.57]closely followed by Julia Smith from Britain.
[01:21.01]You introduce them to each other,and are surprised by what you see.
[01:27.95]Mr Garcia approaches Ms Smith,
[01:32.81]touches her shoulder and kisses her on the cheek.
[01:38.27]You see her step back appearing surprised,
[01:43.31]and take a few steps away from Mr Garcia.
[01:48.56]You think that there may have been a mistake.
[01:53.24]The visitor from Japan comes in smiling
[01:58.28]at the same time as George Cook from Canada.
[02:03.56]As they are introduced,
[02:07.01]Mr Cook reaches his hand out to the Japanese who bows.
[02:13.54]His nose touches Mr Cook's moving hand,and they both apologize.
[02:20.62]There has been another mistake.
[02:24.46]These are examples of learned or cultural"body language".
[02:30.70]Not all cultures greet each other the same way,
[02:35.95]nor are they comfortable touching strangers or being too close or too far away.
[02:44.28]In the same way that people communicate with spoken language,
[02:50.16]they also express their feelings using unspoken"language"
[02:56.93]through keeping physical distance,actions or posture.
[03:02.99]English people usuall do not stand very close to others
[03:09.15]or touch strangers as soon as they meet.
[03:13.70]people from places like Spain,
[03:17.64]Italy or South American countries approach others closely
[03:24.30]and are more likely to touch them.
[03:28.35]Most people around the world now greet each other by shaking hands,
[03:35.43]but some cultures use other greetings as well.
[03:40.79]Japanese people will bow.
[03:44.73]Ahmed Aziz is a businessman from Jordan.
[03:49.90]He moves very close to you as you introduce yourself to him.
[03:55.02]You move back a bit.
[03:58.37]He comes closer to ask you a question,and then shakes your hand.
[04:05.13]Madame Coulon is from France.
[04:09.50]She arrives hurrying,recognizes Mr Garcia's smiling face,
[04:16.65]then they shake hands and kiss each other twice on each cheek.
[04:23.31]That is what French people usually do when they meet people they know.
[04:29.87]But Ahmed Aziz simply nods at the two women.
[04:35.33]Men from Middle East or some Muslim countries
[04:40.66]often stand quite close to other men to talk.
[04:45.91]Many of them will not shake hands with women.
[04:50.87]None of these actions is either good or bad.
[04:56.54]They are simply the ways in which cultures have developed.
[05:01.69]Body language is very general,
[05:06.05]and not all members of all cultures behave the same way.
[05:11.90]It is an interesting study and can help you avoid difficulty in communication.
[05:18.98]Using Language
[05:27.73]Reading and talking
[05:31.49]SHOWING OUR FEELINGS
[05:35.33]Body lanuage shows all kinds of feelings,
[05:40.79]wishes and attitudes and is sometimes more important than spoken language.
[05:48.94]We might understand others,
[05:52.57]sometimes even if they do not want us to,or do not speak to us.
[05:59.63]This means that we can also misunderstand each other.
[06:05.69]Some body language is similar everywhere.
[06:11.04]You might fromn and turn your back to someone to show anger.
[06:16.69]If you close your hand and shake it at someone,
[06:21.52]you are threatening that person.
[06:25.36]A smile is the universal facial expression
[06:31.60]it is intended to put people at ease.
[06:36.36]It does not always mean that you are happy,however.
[06:41.82]A smile can hide other feelings,like anger,fear or worry.
[06:50.36]If someone"loses face"they may smile to hide it.
[06:57.23]That is not a happy smile.
[07:01.59]In most countries,nodding the head up and down shows agreement,
[07:08.85]while shaking the head means that you do not agree,
[07:14.42]or that you refuse to do something.
[07:18.67]If you look away from a person or yawn,
[07:23.25]they may think you are not interested in them.
[07:27.69]If you stand holding your arms across your chest,
[07:33.25]you may be protecting yourself--just from a conversation you do not want!
[07:41.71]If you sit looking at and turn toward the person you are talking to,
[07:48.79]it shows that you are interested.
[07:52.95]If you roll your eyes and turn your head away,
[07:58.09]most likely you do not believe what you are hearing,
[08:03.16]or you do not like what you hear.
[08:07.21]We show respect for people by using different gestures.
[08:13.27]It is probaly not a good idea to give a hug to your boss or to your teacher.
[08:20.53]You should not stand too close to him or her
[08:25.60]and should stand with your hands a little open
[08:30.35]to show that you are willing to listen.
[08:34.30]There are differences in body language,however,
[08:38.97]and it is important to give them attention.
[08:44.33]In Asian and South American countries,
[08:49.29]children are taught that looking directly at an adult is not good behaviour.
[08:56.14]However,some teachers in North America punish students
[09:03.40]who do not look them in the eye
[09:07.06]because they think they are not telling the truth.
[09:11.92]We can often be wrong about each other,
[09:16.38]so it is an amazing thing that we understand each other as well as we do!
[09:23.33]Listening,writing and speaking
[09:33.39]1 Listen to the passage"To drive or not to drive".
[09:42.03]Look at these pictures of the story
[09:46.40]and arrange them by numbers in the correct order to tell the story |