A: Good morning. Could I speak with the manager, please?
B: I am the assistant manager. Is there something I can help you with?
A: The key you gave us to our apartment doesn’t seem to be working.
B: Did this key work okay for you before?
A: We were using my roommate’s key before and never really tried this one.
B: Does the key seem to belong in that lock?
A: It doesn’t really fit at all.
B: Try putting your key in the top lock one more time and turn it to the right.
A: It works now, but it didn’t work before.
B: We have been having trouble with that lock. I will call a locksmith right away.
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