A: Hello. Can I return this radio, please?
B: Sure. Do you have your receipt?
A: I misplaced it somewhere.
B: Unfortunately, I cannot give you a refund without it.
A: But I bought it right here just yesterday.
B: I'm sorry, but there are no exceptions.
A: Someone must be able to help me.
B: Someone in customer service might be able to help you.
A: Yes. If anyone can help me, it's customer service.
B: Just take the escalator upstairs.
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