A: Pardon me. May I ask you a question?
B: Of course. How can I help you?
A: I opened this DVD. Can I still return it?
B: No problem. May I have your receipt?
A: Here you go.
B: Oh, it looks like you bought this more than 30 days ago.
A: Can't you bend the rules just a little bit?
B: I'm sorry.
A: Well, you just lost yourself another customer.
B: Don't get mad at me, please. I don't make the rules.
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