新视野大学英语视听说 Unit 7-13

B, ask A whether he/she has done something wrong with the Walkman.
  Well, Sir/Miss. What exactly did you do with the Walkman when you got it home?
A, complain and explain the problem.
  Why? I did nothing. I put it some batteries¹ and turned it on, but it just wouldn’t work.
B, offer a suggestion.
   Well, I’m afraid we don’t have any more of these models in stock². Would you mind changing it for another type?
A, ask if you can get a refund³.
  Not if it costs more money. Can I just get my money back?
B, Answer A’s question and make an offer.
  I’m afraid it’s out store policy⁴ that we can only exchange it. But for only twenty dollars more, you can get a new model.
A, give your opinion on B’s offer.
  But that’s what you told me about this model last week!
 

1 batteries   

n.电池；（蓄）电池（组）( battery的名词复数 )；一系列；排炮；层架式鸡笼

参考例句：

• to replace the batteries 更换电池
• He is certain that this TV set will operate on batteries. 他肯定这个电视机可以用电池。 来自《简明英汉词典》

2 stock   

n.存货，储备；树干；血统；股份；家畜；adj.存货的；平凡的，惯用的；股票的；畜牧的；vt.进货，采购；储存；供给；vi.出新芽；进货

参考例句：

• The shop takes stock every week on Friday mornings.这家商店每星期五早晨盘点存货。
• Experts have forecast an upturn in the stock market.专家已预测股票市场价格有上升趋势。

3 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。

4 policy   

n.政策，方针，保险单

参考例句：

• This policy is very tough.这个政策是很强硬的。
• The country has always pursued a policy of peace.该国一直奉行和平政策。