VOA 商务英语 lesson20

Lesson 20
Dialog 1
New words: customize(定制)
F: I’m very impressed with Direct computers,Mr.Stentn.
M: Thanks , we’ve worked hard to build up our business.
F: Why is Direct computer so sucessfully?
M: We customize computers for individual customers.
F: Customizing computers for individual customers is a unique concept.
M: it sure is, We make exactly the computer a customer wants.
F: each computer you make is different.
M: each computer is customized to the needs of the particular user.
F: If I want a computer with all the bells and whistles?
M: whatever you want, we’ll make a custom-made computer just for you.
Q: What does Direct computers do?
A: Customize computers for individual users.
Dialog 2:
Specify¹
F: Where do I find your products? Where’re you retail² outlets³?
M: You order directly from us.
F: Directly? How do I specify what I want?
M: 3 ways, by phone, by fax or by Internet.(排比)
F: I don’t get to see the product?
M: You spec it, we make to your specifications⁴.
F: So I spec it and you send directly to me?
M: and we send it In 5 days.another reason we are so sucessful.
F: And if I am satisfied?
M: Satisfaction guarateed or your money back.
Q: How do customers buy computers from Direct computers?
A: by phone, by fax or by Internet.
Dialog3 :
Helpline(热线服务电话) ,field technician（外勤技术员）
F: What if I have a problem with my computer? What if there is a bug⁵ in my operating system.
M: We don’t sell out computers with problems, we tested everything.
F: but there is usually some technical problem.
M: customers have 3 options, send it back ,call our helpline or contact the field technician .
F: What is your turnaround time(维修所需时间)?
M: we fix the problem and we return it to you in 2 days.
F: What about on site help for small technical problems?
M: We have technician around the country who come to your office.
F: I always seem to have problems at midnight.
M: our helpline is available 24 hours a day 7days a week.
Q: When can customers return their computers?
A: When there is a problem.
Small Talk:(表示感激)
-Thank you so much for your help ./you are really a big help./I want to thank you
--You are welcome.

1 specify   

vt.指定，详细说明

参考例句：

• We should specify a time and a place for the meeting.我们应指定会议的时间和地点。
• Please specify what you will do.请你详述一下你将做什么。

2 retail   

v./n.零售；adv.以零售价格

参考例句：

• In this shop they retail tobacco and sweets.这家铺子零售香烟和糖果。
• These shoes retail at 10 yuan a pair.这些鞋子零卖10元一双。

3 outlets   

n.出口( outlet的名词复数 )；经销店；插座；廉价经销店

参考例句：

• The dumping of foreign cotton blocked outlets for locally grown cotton. 外国棉花的倾销阻滞了当地生产的棉花的销路。 来自《简明英汉词典》
• They must find outlets for their products. 他们必须为自己的产品寻找出路。 来自《现代汉英综合大词典》

4 specifications   

n.规格；载明；详述；（产品等的）说明书；说明书( specification的名词复数 )；详细的计划书；载明；详述

参考例句：

• Our work must answer the specifications laid down. 我们的工作应符合所定的规范。 来自《简明英汉词典》
• This sketch does not conform with the specifications. 图文不符。 来自《现代汉英综合大词典》

5 bug   

n.虫子；故障；窃听器；vt.纠缠；装窃听器

参考例句：

• There is a bug in the system.系统出了故障。
• The bird caught a bug on the fly.那鸟在飞行中捉住了一只昆虫。