VOA 商务英语 lesson33

Dialog 1:
M: To improve customer service, I’ll hire more employees for peak hours.
F: You should also consider reorganizing the store（. (委婉提供建议)
M: How would that improve service?
F: now products are not conveniently arranged.( arrange shoes in a neat row)
M: such as?
F: for instance,stockings and socks(长短袜) should be next to shoes.
M: now they are on different floors.
F: it makes much more sense to have them in one area.
Q：what do Ms.Tale suggest he do?
A：reoganize the store.
Dialog 2:
M: Maybe I should add more service related personnel.
F: That’s a good idea, like a tailor to do alterations².(修改衣服)
M: free alteration¹ while you wait.(立等可取)
F: while customers continue to shop and spend money.
M:How about a cafe? A place to relax while shopping.
F: make the cafe exciting, make it a destination.
M: people will come to the cafe and stay at the shop.
F: that is it.and your new valet –parking(待客停车) service will take care of their cars while they are shopping.
Q:what do he want to add?
A: more service-related personnel.

Dialog 3:
Valued customer program(优待老主顾计划)
M:Once I attracted these customers, I’ve got to keep them.
F: that will be easy, offer a valued customer program.
M: and an elite³ class of customers(享受优待的顾客群)
F: they will get points everytime they buy something.
M: what a great way to build customer loyalty⁴.
F: once they ‘ve earned X amount of points, they will get special discount coupon⁵.
M: or free valet-parking service.
F: see, it’s easy to offer good customer service.
Q: what do he want to build?

A: customer loyalty.

Small talk:
--Are you sure we’ve made the right decision?
--we’ll see with time(日后便见分晓)/ I am sure/positive that We’ve made the right decision./I don’t know/I don’t think we made the right decision.

1 alteration   

n.变更，改变；蚀变

参考例句：

• The shirt needs alteration.这件衬衣需要改一改。
• He easily perceived there was an alteration in my countenance.他立刻看出我的脸色和往常有些不同。

2 alterations   

n.改动( alteration的名词复数 )；更改；变化；改变

参考例句：

• Any alterations should be written in neatly to the left side. 改动部分应书写清晰，插在正文的左侧。 来自《简明英汉词典》
• Gene mutations are alterations in the DNA code. 基因突变是指DNA 密码的改变。 来自《简明英汉词典》

3 elite   

n.精英阶层；实力集团；adj.杰出的，卓越的

参考例句：

• The power elite inside the government is controlling foreign policy.政府内部的一群握有实权的精英控制着对外政策。
• We have a political elite in this country.我们国家有一群政治精英。

4 loyalty   

n.忠诚，忠心

参考例句：

• She told him the truth from a sense of loyalty.她告诉他真相是出于忠诚。
• His loyalty to his friends was never in doubt.他对朋友的一片忠心从来没受到怀疑。

5 coupon   

n.息票，配给票，附单

参考例句：

• The coupon can be used once only.此优惠券只限使用一次。
• I have a coupon for ten pence off a packet of soap.我有一张优惠券买一盒肥皂可以便宜十便士。