纯正地道美语 第3期(外教讲解):Hotel Upgrade

Daily Life - Hotel Upgrade

A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.

A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’vebeen expecting you& and here is your keycard to
the presidential suite¹.
B: But there must be some mistake; my reservationwas for a standard room.

A: Are you sure? Let me double check .
B: Yeah&Here, this is my confirmation² number.

A: You’re right Mr. Roberts, there seems to be a mixup,unfortunately we’re overbooked at the moment.
B: So..

A: Not to worry. We’re pleased to offer you a complimentaryupgrade.
B: Presidential suite baby!

Key Vocabulary
check in :register at a hotel or airport
under the name: name used for the reservation
 

1 suite   

n.一套(家具)；套房；随从人员

参考例句：

• She has a suite of rooms in the hotel.她在那家旅馆有一套房间。
• That is a nice suite of furniture.那套家具很不错。

2 confirmation   

n.证实，确认，批准

参考例句：

• We are waiting for confirmation of the news.我们正在等待证实那个消息。
• We need confirmation in writing before we can send your order out.给你们发送订购的货物之前，我们需要书面确认。