最In导购口语 第200期:退换服务(4)

　Conversation 4
A: Hello, Miss.A：你好，小姐。
B: Good morning, madam. Anything I can do for you？
B：噪声好，夫人。有什么事要我帮忙吗？A:Well, I bought a skirt for my eight-year-old daughter yesterday afternoon.
A：哦，昨天下午我给8岁的女儿买了条裙子。但当她在家里试穿时，我发现太紧了。我可以退吗？B: Maybe. Our service center is responsible¹ for that. It’s beside the gate over there.
B：也许可以吧。我们的服务中心负责处理这事，服务中心就在那边大门口的旁边。
A: Thank you.A：谢谢你。(At the Service Centre)（在服务中心）
A: Excuse me.A：劳驾。
C: Yes? Can I help you?
C：要我帮忙吗？
A: Well, I bought this skirt here yesterday afternoon. But I got the wrong size. It’s too small for my daughter. I wonder if I could refund² it.
A：昨天下午我在这儿买了这条裙子，但尺寸不对，我女儿穿太小了。不知道能否退款？
C: Yes, you could if it;s kept intact³. But don’t you want to get a bigger size?
C：如果裙子完好无损的话，我想是可以的。但是，您不想换一条大一点的吗？
A: I intended⁴ to, but as far as I know, all the skirts of this kind here are of the same size.
A：我是想换的，但据我所知，这种裙子的尺寸都是一样的。
C: Are they? In that case, I’ll be glad to give your money back.
C：是吗？那样的话，我很乐意给您退款。
A: Sorry to have given you trouble.A：抱歉给您添麻烦了。C: Never mind. It’s just my duty.C：不要紧，这只是我的职责。

1 responsible   

adj.有责任的，应负责的；可靠的，可信赖的；责任重大的；vi.休息，睡；静止，停止

参考例句：

• He must be responsible to me for this matter.这件事他必须对我负责。
• The police are responsible for the preservation of law and order.警察负责维持法律与秩序。

2 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。

3 intact   

adj.完整无缺的，未经触动的，未受损伤的

参考例句：

• The glasses remained intact after being dropped.眼镜坠地后依然完好无损。
• He can scarcely survive this scandal with his reputation intact.他经此丑闻名誉很难不受损。

4 intended   

adj.有意的；预期的n.已订婚者v.打算(intend的过去式和过去分词)；意指

参考例句：

• The books were intended for the edification of the masses. 这些书旨在教化民众。
• They intended to invest hugely in new technology. 他们打算在新技术方面投入大量资金。